Terms & Conditions

Summary - placing your order

Each item is handmade by Heather in her Edinburgh studio.
Most items held in stock are dispatched within 7 days.
All orders wrapped in Heather Woof Jewellery bespoke packaging.
Contact Heather directly with any specific questions and she will be happy to help.

Prices

Prices shown on this site are in GBP and are inclusive of VAT.

Orders

All orders are subject to acceptance and availability of goods ordered. Heather reserves the right to refuse an order at any time.

Payment

All products remain the property of Heather Woof Jewellery until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transfers conducted through Heather Woof Jewellery are handled and transacted through third party dedicated gateways, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

Delivery times

All items are handmade by Heather in her Edinburgh Studio. Items held in stock will be dispatched within 7 working days. If a piece will take any longer to dispatch, Heather will be in touch to advise an estimated despatch date.

Some items are made-to-order, including all rings and bespoke requests. Despatch time will depend on the piece. This is stated in the individual product description in the online shop.

If you would like an item for a specific date, please contact Heather and she will do her best to accommodate your requirements.

Postage

UK Orders - Free of charge

International- £5

UK orders are sent using Royal Mail Special Delivery. This is a next-day service and a signature is required on delivery. International orders will be sent either by Royal Mail Airsure, or International Signed For.

Customers are responsible for any import duties, sales taxes or other import costs.

Returns & exchanges

If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving your order for exchange or refund. To be eligible for return, items must be unworn, in their original condition and packaging with any enclosed documentation. Please inform Heather of your intention to return items in writing by email as soon as possible.

When returning an item, please ensure that you package it securely and return via a tracked postal service. Returns are at the customers own risk and postage is at the expense of the customer.

Any items that have been specially commissioned, customised or personalised cannot be returned.

Refunds will be made using the same method as the original payment within 30 days.

Cancellation

Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact Heather via Email.

Faulty or Incorrect goods

If your goods arrive faulty, or damaged you must inform Heather within 7 days of delivery and she will assist in resolving any issues as quickly as possible. Willfull, malicious damage or negligence will void any rights you have to take advantage of the refund or exchange policies.

Sizing

When ordering rings it is the customers responsibility to ensure that they have ordered the correct size. See ring sizing guidelines. For further advice on sizing please contact Heather directly and she will be happy to assist.

Website Content

I aim for photographs, descriptions, sizes and colours are as accurate as possible, however slight variations may occur between pieces. Images may not be actual size. Please refer to individual product dimensions provided for the actual size of each item.

These terms and conditions can be changed or modified at any time.

By using this site you agree to be bound by these terms and conditions.

Contact details

Heather Woof Jewellery

2nd Floor - Coburg House Studios

15 Coburg Street

Edinburgh

EH6 6ET

info@heatherwoof.com

0774 997 2527

Privacy policy

I am committed to safeguarding the privacy of my clients and website visitors; this policy sets out how I will treat your personal information.

1. What Information do I collect?

I may collect, store and use the following kinds of personal information:

information about your computer and about your visits to and use of this website (including but not limited to your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation);
information relating to any transactions carried out between you and I on or in relation to this website, including information relating to any purchases you make.
information that you provide me for the purpose of subscribing to my email newsletter (including name and email address);
any other information that you choose to send to me.

2. Using Your Personal Information

Personal information submitted to me via this website will be used for the purposes specified in this privacy policy.

I may use your personal information to:

administer the website;
send you goods purchased via the website;
send statements and invoices to you, and collect payments from you;
send you general communications;
send you my email newsletter. (you can opt-out at any time)
keep the website secure and prevent fraud;
verify compliance with the terms and conditions governing the use of the website.

Except as provided in this privacy policy, I will not provide your information to third parties.

3. Transactions

All website financial transactions are are handled throughmy payment services provider, Stripe, unless requested otherwise, to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption.

4. Disclosures

I may disclose your personal information:

to the extent that I am required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend my legal rights.

5. Security of your personal information

I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

6. Policy Amendments

I may update this privacy policy from time to time by posting a new version on my website. You should check this page occasionally to ensure you are happy with any changes.

7. Your Rights

You may instruct me to provide you with any personal information I hold about you. Provision of such information will be subject to the supply of appropriate evidence of your identity. (for this purpose, I will accept a photocopy of your passport plus an original copy of a utility bill showing your current address).

I may withhold such personal information to the extent permitted by law.

You may instruct me not to process your personal information for marketing purposes, by sending an email to me. You may opt-out of my email newsletter at any time via the link supplied in every email.